Prioritize frontline service delivery by reducing management

In our original New Solutions report, we found the state of Michigan workforce to be top- heavy. Like most large governments, the state had accrued multiple layers of managerial and supervisory personnel and had relatively lower levels of service delivery personnel. Overall, the state classified workforce had a basic staff-to-management ratio of 5.87 to 1, meaning there were fewer than six non-supervisory staff for every manager or supervisor in April 2011. We recommended making a long term commitment to improve the worker-to- management ratio and to direct more resources to customer service by reducing management.

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