In New Solutions, the Coalition of State Employee Unions called on state government to involve frontline agency staff in determining how to make government work better through processes like Lean, Six Sigma and other approaches. While the state and Coalition made some initial progress through the New Solutions Letter of Understanding collectively bargained in 2011, there is still much work to be done. State employees of all kinds have committed their careers to public service and want to do it well. Furthermore, like all workers, they want to be part of a successful workplace. Frontline employees and their labor unions are willing partners in efforts to improve these services, and we again urge the state to authentically engage with state employees in a robust conversation about how to make our government better serve the people of Michigan.